Government — Consumer Protection

How to Call ACCC from Abroad

The ACCC promotes competition and fair trading in Australia. Australian expats often need to contact the ACCC for consumer complaints, competition issues, and product safety queries while living overseas.

International Number
+61 2 6243 1205
Hours
Monday–Friday, 9:00 AM – 5:00 PM AEST
Country
Australia (+61)
Best Time to Call
Tuesday–Thursday, early morning Australia time

Dialing Instructions

From Australia

Dial 1300 302 502 (within Australia)

From USA

011 61 2 6243 1205

From UK

00 61 2 6243 1205

From Canada

011 61 2 6243 1205

From Australia

0011 61 2 6243 1205

With PhoneTheWorld, simply enter +61 2 6243 1205 and click call. No access codes needed — we handle everything.

Wait Time Tips

1

Call early in the morning when lines open for shortest wait times

2

Have your account number or reference number ready before calling

3

Avoid calling on Mondays and the day after holidays — these are the busiest

4

Check accc.gov.au first — many questions can be resolved online without calling

Best Times to Call

Tuesday–Thursday, early morning Australia time

Alternative Contact Methods

Australian Competition and Consumer Commission (ACCC) website: accc.gov.au

Australian Competition and Consumer Commission (ACCC) mobile app or online portal for account management

Email or online contact form via accc.gov.au

Frequently Asked Questions

Can I call ACCC from outside Australia?+

Yes. From abroad, call +61 2 6243 1205. The domestic number (1300 302 502) only works within Australia. International calling rates apply.

How much does it cost to call ACCC from abroad?+

With PhoneTheWorld, calling Australia costs just a few cents per minute. Traditional carriers may charge $1–$3 per minute. PhoneTheWorld is pay-as-you-go with no subscription or connection fees, and credits never expire.

Can I use PhoneTheWorld to call ACCC?+

Yes. PhoneTheWorld lets you call any Australia number from your browser — no app or SIM card needed. Just enter +61 2 6243 1205 and click call. No app required, pay-as-you-go, credits never expire.

What information should I have ready before calling ACCC?+

Have your identification number (Social Security Number, National Insurance Number, etc.), date of birth, and any relevant reference or case numbers. The representative will verify your identity before discussing your case.

What is the best time to call ACCC from abroad?+

The best time to call is Tuesday through Thursday during early morning hours Australia time. Avoid Mondays and the day after holidays, as these have the longest wait times. Check the time zone difference before calling.

Are there alternatives to calling ACCC?+

Yes. accc.gov.au offers online services and information. Many government services are available online through their official website.

Ready to Call ACCC?

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